Millennials (Generation Y) are turning to Artificial Intelligence (AI) in the workplace more often than Generation Z. According to Monday.com’s World of Work Report, 73% of Millennials use AI tools, compared to just 59% of Gen Z — a generation often considered the most tech-savvy. The global survey, conducted in partnership with Qualtrics, gathered insights from 3,736 workers, managers, and executives across seven countries.

The report suggests that Gen Z’s reluctance to embrace AI may be linked to concerns about automation replacing human jobs. This has prompted many business leaders to stress that AI is designed to enhance, not replace, human work. It also notes that Gen Z tends to be more driven by passion than by efficiency. Monday’s Head of AI, Assaf Elovic, surmises that this duality may be influenced by Gen Z’s experiences growing up in a world increasingly dominated by technology, with their deeper familiarity potentially making them more discerning, rather than easily impressed, by AI’s capabilities.

As workplaces become increasingly digital, reliance on tools and software has surged. The study found that 82% of employees use project and work management platforms to improve organizational efficiency. Moreover, 57% reported that the number of tools they use daily has grown in recent years.

Yet, despite the rising investment in software, adoption remains inconsistent. Employees at larger companies reported lower actual usage rates, averaging around 71%. The report suggests this gap may stem from insufficient training and support for staff.

“What’s clear from our research is that organizations need to take a human-centric approach to work and management. When employees feel connected to a company’s goals, they’re more motivated to succeed. And when organizations can align their technology, leadership, and culture to build that feeling, they’ll create a more engaged and productive workforce that’s future-proofed for the shifting world of work,” the authors conclude.

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Source: monday.com